Every 365i package is backed up daily from the day it goes live: a snapshot of your whole site, kept for 30 days. Files, databases and, on Pro plans, mailboxes. From the Premium plan up you hold the controls yourself and roll back to the last good day in a click; on Personal we do the restore for you. No backup plugin, no faff.
Nearly every host promises "daily backups included". That phrase tells you almost nothing about whether you could actually get your site back on a bad day. What matters is how far back your restore points reach, whether they cover your database and email as well as your files, and whether the restore actually works when you need it. Timeline Backups are built around that: 30 separate daily restore points, files and databases together, restorable in one click, and a real person to help if you would rather not do it yourself.
A WordPress site is not a single object. A backup that misses any of these three leaves you with half a recovery.
Your theme, plugins, and every upload in wp-content. The look and structure of the site.
Every post, page, product, setting and comment. Lose this and the words are gone, even if the files survive.
The part most "website backups" skip. Your email lives on the account but it is a separate system. Covered on Pro.
Backups run automatically every day on every package, but from Premium up you are not tied to the daily snapshot. From the same screen you can take a manual snapshot of your files or databases at any time, in one click. It is the smart move right before a risky plugin update, a theme change, or any big edit: make your own restore point first, then change with confidence.
A plugin update on Tuesday quietly corrupts something. Nobody notices until Friday. If your host keeps a single copy that overwrites each night, every backup already contains the fault by the time you look. Timeline Backups keep a separate snapshot for each of the last 30 days, 60 for databases on Business and Agency, so you can reach back to the last good day. You pick the restore point from a calendar, and any snapshot carrying malware signatures is flagged so you never roll back into a known infection.
The distance between rung two and rung three is the difference between a bad afternoon and a lost fortnight.
Installed, reassuring in the plugin list, and it has never actually run. More common than anyone admits.
You always have last night, and nothing else. Fine, until the problem started three days ago.
Step back past a slow-burning problem to the last good day before it. Retention becomes your margin for error.
The safety net most non-technical owners actually need. If a restore feels daunting, we do it with you, 7 days a week.
Restoring is a job of a few clicks, not a project. Pick a restore point from the calendar, choose what to bring back, a single file, just the database, or the whole site, and confirm. There is nothing to install and nothing to set up first. Every restore is logged with a date and a status, so you always know exactly what was put back and when. And if a restore ever feels daunting, you don't have to touch it yourself: our team will do it with you, 7 days a week.
Every package is backed up daily whatever the plan. What Premium adds is the controls: restore whenever you want, and take a snapshot on demand. Business and Agency step up to Pro, which brings mailbox backups and 60-day database history.
On the Personal plan you are still backed up. Your files and databases are snapshotted daily and kept for 30 days exactly as they are on every other plan. What you do not get is the panel. If you ever need a restore, ask us and we will do it for you, 7 days a week. You can also add Timeline Backups to a Personal plan if you would rather hold the controls yourself.
Earlier this year a customer forwarded me one of those alarming automated emails WordPress sends when a site hits a fatal error. His Elementor admin screen had fallen over. He was running an old version of WordPress on end-of-life PHP with a stack of outdated plugins, and something in that mix finally snapped. He offered to pay for my time if it turned out not to be a hosting fault.
It took about 35 minutes to find the culprit and put it right, and I did not charge him. But one detail earlier in the thread stuck with me. He had taken a backup, using a popular plugin, in a panic after the site broke. After. The copy he had just made was a photograph of a broken site. If we had leaned on it, we would have handed him straight back the problem he was trying to escape.
That is the gap "daily backups included" hides. A backup is a photograph of your site at a moment in time. If the only photograph you have was taken after the damage, it is a photograph of the damage. Timeline Backups exist so there is always an earlier, healthy day to reach for, and once I had his site working again I switched his on so the next scare simply cannot land the same way.
We wrote the full story up as a guide: your WordPress backup isn't a backup until you've restored it.
By Mark McNeece, Founder of 365i. Last reviewed 12 July 2026.
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A dynamic team giving a professional and personal service. Thank you for the amazing results that your resources have produced.
Thanks Suze! It’s fun working with you!
Very helpful support team (Pippa in particular) at 365i. Instead of just giving me brief answers, they explained why they did what they did, and proactively gave advice on other topics too. Many thanks.
Thank you so much Scott! We'll be sure to let Pippa know how much you value the support she provided. She may get a chocolate biscuit with her tea break. Possibly even 2! ;-)
I would be absolutely lost without Mark at 365i. They have helped me no end - I was (am!) an absolute novice and it was such a relief that I could put all my confidence into Mark and 365i services. They have delivered above and beyond and I would recommend to anyone who either doesn't know where to start, or wants to recreate to make an impact. Thank you Mark and 365i!!
Thanks Lisa! It’s great working with you
Excellent service and technically brilliant. Would not hesitate to recommend.
Mark has been great to work with and I would definitely recommend his services. In addition to hosting, Mark has also designed a number of great looking, quick and responsive websites for us. Excellent work and service
365i are fantastic! I'm not very good with IT and every one of my needs have been met with a friendly and beyond helpful response. My most recent issue (self created I may add) was dealt with swiftly by Mark who I cant thank enough for his efforts supporting me. Thank you for a great service!
Absolute pleasure Nick. So glad we could help ☺️
Seriously I should have listened to Mark from the moment he approached me to migrate to 365i, very professional hosting with state of the art control panel that automatically optimises almost every aspect of your website for faster loading.
Absolutely amazing customer service! For years I been having constant issues with my website from plug-in issues to my hosting provider not giving me enough resources to actually host my site properly. Mark worked tirelessly and managed to not only solve all my website issues but also provide a much better hosting service at a fraction of the cost that I was previously paying. I’m not very technically minded but he was able to explain things in a way I could understand and I’m so happy to have finally find a company that will help when and if things do go wrong. With my website and hosting all sorted I can concentrate on running my business and I genuinely look forward to many years to come with 365i.
Yes, on every plan. Every 365i package gets daily Timeline Backups of its website files and databases, with 30 days of separate restore points. There is no backup plugin to install and nothing to configure, it runs automatically at the platform level. From the Premium plan up you also get the controls, so you can restore in one click and take your own snapshot whenever you like. On Personal the backups still run, and we do the restore for you if you need one. Business and Agency plans step up to Timeline Backup Pro, which also backs up your email mailboxes and keeps 60 days of database history.
Standard Timeline Backup covers your website files and databases with daily snapshots, 30-day retention, and one-click file and database restore. It is included from the Premium plan up. Worth being clear about what the plan buys you: the daily backups themselves run on every package, and what Premium adds is the ability to restore and take snapshots yourself, whenever you want. Timeline Backup Pro, standard on our Business and Agency plans, adds everything in the standard tier plus daily mailbox backups, database retention extended to 60 days, and the ability to restore a single mailbox to a temporary address before syncing it back.
Thirty. Timeline Backups keep a separate daily snapshot for each of the last 30 days, so you can roll back to any of them rather than being stuck with a single copy that is overwritten each night. That matters because problems often go unnoticed for several days, and you want to reach back to before the fault appeared. On Business and Agency plans, database history extends to 60 days.
Yes, from the Premium plan up. As well as the automatic daily snapshots, you can take a manual snapshot of your files or databases at any time, in one click. It is a good habit right before a risky plugin update, a theme change, or any big edit: create your own restore point first, then if anything goes wrong you can roll straight back to the moment before you started. On Personal the daily snapshots still run, but taking one on demand needs Timeline Backups adding to the plan.
Both. A WordPress site needs its files (theme, plugins, uploads) and its database (posts, pages, products, settings) to fully restore, and Timeline Backups snapshot both daily. You can restore them independently too, so you can roll back just the database after a bad import without touching your files, or the other way round.
Yes. Any staging copy you create with 1-click Staging is backed up on the same daily schedule as your live site, so your test environment has the same 30-day safety net. Restoring your live site stays simple: pick a restore point, choose a single file, the database, or the whole site, and confirm. Every restore is logged with a date and status, and any snapshot known to contain malware signatures is flagged so you never roll back into a known infection. If it ever feels daunting, our team will do the restore with you, 7 days a week.
Not for day-to-day protection. Because Timeline Backups run below WordPress at the infrastructure layer, they keep working even if a bad update stops the site loading, which is exactly when a plugin running inside WordPress might fail. A backup plugin is still useful for one thing: keeping an independent off-site copy in your own cloud storage, which covers the off-site part of the 3-2-1 backup rule.
You do not have to do it alone. One-click restore is simple by design, but if it feels daunting we will do it with you through our free 1-to-1 WordPress assistance, 7 days a week. A recovery that would worry you is a routine job for us.
Usually not. A backup taken after the damage is a copy of the broken site, so restoring it just brings the problem straight back. This is exactly why 30 days of daily restore points matter: you can step back to the last good version from before the fault appeared, rather than relying on a panicked, post-break copy.
Every 365i WordPress plan includes daily Timeline Backups, 30 days of restore points, one-click restore, and 1-to-1 help if you need it. Business and Agency add mailbox backups and 60-day database history.
