Mark has helped us numerous times with our website. His skills are second to none and he gets back to us very quickly with every project. We would definitely recommend him for all your web hosting and design needs.
Free for All Customers
Free 1-to-1 WordPress Assistance
Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
No foreign call centres
UK-based experts
Included with all plans
1 Hour
Free Support
Zoom
or AnyDesk
UK
Based Experts
Mon-Fri
09:00-17:30
Free WordPress Help with Every Hosting Plan
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue.
Support
What’s Included
Our WordPress experts can help with a wide range of topics during your free session.
Website Setup
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Speed Optimisation
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Bug Fixes & Conflicts
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Security Checks
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Plugin & Theme Guidance
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
SEO & Performance
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
Booking
How to Book Your Session
Available to all 365i customers with an active WordPress hosting account.
01
Sign In
Log in to your My365i control panel at my.365i.co.uk to access support.
02
Create a Ticket
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
03
Choose Your Session
Pick your preferred day, time, and platform, Zoom or AnyDesk.
04
Get Connected
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Verified Google Reviews
Trusted by UK Businesses
from 66 reviews
Just the best I’ve ever used! Our sites run so fast, and they bend over backwards to help when we get in trouble and don’t know what to do. We’d be lost without them now. So glad we found them. Best move we ever, EVER, made!!! You need 365i in your life.
I've been with Mark for many years now and really appreciate his attention to detail and technical knowledge of web design, including all things associated with websites. He is at all times helpful, understanding and happy to impart his knowledge, which is always educational.
Amazing service. Mark is always happy to help and is easy to contact. Highly recommend!
Mark is extremely knowledgeable and a great person to speak and learn from - highly recommend his services!
Absolutely brilliant. Great value hosting and very high quality, but the support you get from Mark is second to none, he will literally bend over backwards to help you, even at silly o'clock on weekends. You just won't get this level of support anywhere else. And he really knows his stuff.
Great service, very friendly and knowledgeable. Mark has the patience to explain to those of us who don't speak tech! Would recommend.
Exceptional Website Development Experience! Working with Mark was an absolute pleasure. He understood our vision for the Grange Transport website and brought it to life beautifully. His attention to detail, creativity, and responsiveness throughout the entire process was outstanding. The final result was a modern, user-friendly site that perfectly reflects our brand and has already received fantastic feedback from our clients and staff. We couldn’t be happier and highly recommend his services to anyone looking for top-notch website development! Thank you Mark!
FAQ
Frequently Asked Questions
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
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