I've been with Mark for many years now and really appreciate his attention to detail and technical knowledge of web design, including all things associated with websites. He is at all times helpful, understanding and happy to impart his knowledge, which is always educational.
Free for All Customers
Free 1-to-1 WordPress Assistance
Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
No foreign call centres
UK-based experts
Included with all plans
1 Hour
Free Support
Zoom
or AnyDesk
UK
Based Experts
Mon-Fri
09:00-17:30
Free WordPress Help with Every Hosting Plan
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue. If you would rather hand the job over permanently than learn it, we also keep WordPress sites updated on a monthly plan.
Support
What’s Included
Our WordPress experts can help with a wide range of topics during your free session.
Website Setup
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Speed Optimisation
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Bug Fixes & Conflicts
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Security Checks
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Plugin & Theme Guidance
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
SEO & Performance
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
Booking
How to Book Your Session
Available to all 365i customers with an active WordPress hosting account.
01
Sign In
Log in to your My365i control panel at my.365i.co.uk to access support.
02
Create a Ticket
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
03
Choose Your Session
Pick your preferred day, time, and platform, Zoom or AnyDesk.
04
Get Connected
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Verified Google Reviews
Trusted by UK Businesses
from 83 reviews
Very good support. Really Really impressed with the effort you’ve put into this, Mark. You’ve clearly gone the extra mile, and it shows. This web page has been a huge help — can’t imagine managing without it now. Thank you so much, truly appreciate it!appreciated! Thumbs up (y)
Whilst I haven't dealt with Mark directly as a client, a client of ours hosts with him and the dealings I have had with Mark have been great. Easy to talk to, helpful and knowledgeable.
I’ve had a few websites over the years, so I thought I knew what to expect… I didn’t. The new Lockerfella site is way beyond anything I had in mind. The big one for me is performance. I know how important Google PageSpeed is, and this site hits 100 across the board, which I never thought I’d see. Fast, solid, and done properly. 365i is easily the best hosting I’ve used, with a team that really knows their stuff. You’d have to be mad to go anywhere else.
Would recommend this company without any hesitation. Mark is a lovely professional guy .
Response from 365i
Thanks Steve! It's a pleasure working with you.
Really helpful and answered all of my questions quickly and with quality. Look forward to being a long term customer with them!
Response from 365i
Thanks David! We look forward to serving you long term ;-)
My current domain supplier suddenly went into administration meaning that I was losing the email service I’d used for 25 years. I contacted several hosting providers who wanted to take your money for a new account but couldn’t offer the transfer. However, Mark & the team were extremely helpful in sorting the transfer of my “unusual” domain to their services. I can’t recommend them enough especially after they expended a couple of painful days working behind the scenes & doing everything to facilitate the process. Thank you.
Response from 365i
Thanks Steve! It’s been a challenging one for sure but it’s been a pleasure talking and working with you. I’m here for you for any other questions or issues you might have.
We have recently migrated our website to 365i. With Marks help not only was the migration seamless and speedy but Mark fixed a lot of persistent issues that had been around for ages. Since then the support we have got from Mark is exemplary and I simply could not have wished for better. Mark provides the best support packages you could wish for and this is the best business decision we have made in years. Perfect!!!
Response from 365i
Thanks Steve! Really appreciated!!
FAQ
Frequently Asked Questions
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
Need WordPress Hosting?
Get managed WordPress hosting with free 1-to-1 assistance, daily backups, and free SSL.
