Mark provided superb service - rapid response, careful consideration of my requirements and great website design. Everything was wrapped up really quickly and with superb quality. Highly recommended.
Free for All Customers
Free 1-to-1 WordPress Assistance
Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
No foreign call centres
UK-based experts
Included with all plans
1 Hour
Free Support
Zoom
or AnyDesk
UK
Based Experts
Mon-Fri
09:00-17:30
Free WordPress Help with Every Hosting Plan
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue. If you would rather hand the job over permanently than learn it, we also keep WordPress sites updated on a monthly plan.
Support
What’s Included
Our WordPress experts can help with a wide range of topics during your free session.
Website Setup
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Speed Optimisation
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Bug Fixes & Conflicts
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Security Checks
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Plugin & Theme Guidance
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
SEO & Performance
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
Booking
How to Book Your Session
Available to all 365i customers with an active WordPress hosting account.
01
Sign In
Log in to your My365i control panel at my.365i.co.uk to access support.
02
Create a Ticket
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
03
Choose Your Session
Pick your preferred day, time, and platform, Zoom or AnyDesk.
04
Get Connected
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Verified Google Reviews
Trusted by UK Businesses
from 71 reviews
365i - What a great company to deal with. Friendly, professional, Knowledgeable and speedy service. The exceptional service from 365i has been crucial to my business and I highly recommend their services.
I approached Mark at 365i to ask him to migrate my website to their server since my website was very slow on my existing server. Not only did he carry out the migration within 24 hours but he actually completely redesigned my website free-of-charge to a standard that I was blown away by. He then took me step-by-step through everything he had done so that I now feel that I can make any further changes myself should the need arise, although he assures me he is always happy to be contacted if I struggle. He has done a fantastic job and I would recommend him and 365i with no hesitation!
365i are fantastic! I'm not very good with IT and every one of my needs have been met with a friendly and beyond helpful response. My most recent issue (self created I may add) was dealt with swiftly by Mark who I cant thank enough for his efforts supporting me. Thank you for a great service!
Response from 365i
Absolute pleasure Nick. So glad we could help ☺️
Outstanding support & super friendly. I’d be lost without 365i. It’s like they do anything they can to help. Nothing is too much trouble. Oh, and fastest Wordpress hosting I’ve ever had! Totally recommended!
My current domain supplier suddenly went into administration meaning that I was losing the email service I’d used for 25 years. I contacted several hosting providers who wanted to take your money for a new account but couldn’t offer the transfer. However, Mark & the team were extremely helpful in sorting the transfer of my “unusual” domain to their services. I can’t recommend them enough especially after they expended a couple of painful days working behind the scenes & doing everything to facilitate the process. Thank you.
Response from 365i
Thanks Steve! It’s been a challenging one for sure but it’s been a pleasure talking and working with you. I’m here for you for any other questions or issues you might have.
Wow! My website colouredglass.co.uk was running very slow with a previous hosting company, I signed up in minutes at 365i.co.uk Not only is my website super fast and loading in less than 3 seconds from 11 seconds, I am saving £23.81 per Month!!! - Keep up the good work Team365i
Mark is excellent. His prices are very reasonable and he does an excellent job. So far Mark has re-designed one of our websites to an excellent looking, quick & responsive site and will soon be taking over our hosting. Great
Response from 365i
Thank you so much Andy! Much appreciated!
FAQ
Frequently Asked Questions
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
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