Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue. If you would rather hand the job over permanently than learn it, we also keep WordPress sites updated on a monthly plan.
Our WordPress experts can help with a wide range of topics during your free session.
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
Available to all 365i customers with an active WordPress hosting account.
Log in to your My365i control panel at my.365i.co.uk to access support.
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
Pick your preferred day, time, and platform, Zoom or AnyDesk.
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Wow!!!! This guy goes above and beyond for anyone!! Must admit, I never really knew his limits but I can honestly say that without this amazing web page, I would be struggling!! Thankyou so much, I love it!!!
Thank you so much Lena! 😁
Amazing service. Mark is always happy to help and is easy to contact. Highly recommend!
Mark has looked after us for 14 years and designed 3 websites in this time. I have been lucky to find them, they have been a great help to us over the years. Always available to answer questions or make changes to our website quickly. Our business wouldn't be where it is now without the support of 365i.
We have been using Bsolveit for the last couple of years for our website and highly recommend them. There is never any issues when the site needs updating or changing and always available for advise. We asked for some changes and they were actioned immediately which was fantastic.
Thanks Shirley! Much appreciated.
Thanks 365i for going above and beyond on my Daughters wedding website. A friendly, professional service, a good quality look and feel and functionality we didn't even know we needed. Would definitely recommend you !
It was an absolute pleasure creating the site for their big day!
Superb service, hosting is extremely fast with no issues at all. Mark is extremely helpful and very knowledgeable. Highly recommend 365i to anyone looking for hosting.
365i has dramatically speeded up our wordpress website which was beyond dlow! Great service from people who seem to genuinely care about their customers. Thanks so much. N
Awesome hosting service, customer support second to none with dedicated UK based team, highly recommend to agency and business owners
Thanks Johnny! Great to have you with us!
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
Get managed WordPress hosting with free 1-to-1 assistance, daily backups, and free SSL.
