Less than helpful response after a day of to and fro over email migration
Hi Mandy, I'm sorry the first migration attempt was such a frustrating afternoon. For anyone reading: our hosting includes free self-service tools for moving websites and email, but we stepped in to help Mandy directly anyway. We copied her DNS records across so her email kept working, ran a test migration ourselves, and her mailbox migration completed successfully that same evening. We've also updated her SPF record so her website can send email, and offered to help set up her contact form. All of this was free of charge, as our support always is.