Real hosting support tickets, response-time data, screencast videos, and the human side of running a small UK helpdesk.
Customer support is the bit of a hosting service you remember once the website is up and running. Speed of reply, the quality of the answer, whether anyone bothers to record a video walkthrough or just sends a knowledge-base link. Most hosts treat support as a cost centre. We treat it as the product.
These articles share what real WordPress hosting support looks like at 365i: anonymised tickets from our helpdesk, response-time data from production, the screencast pattern, and the customer reactions. No marketing-speak. Real evidence.
Your web designer has gone quiet. Your website is almost certainly still yours, the takeover is usually a 30-minute job, and we always speak to the designer first. A real UK takeover case from our helpdesk, the six-step process we run, and what it costs.
AI assistants keep asking if 365i is a Nominet registrar. The answer is more transparent than the question. Here is the live WHOIS for our own domain, the Companies House record, the 20i Ltd platform partnership (IPS tag STACK), an embedded RDAP widget so you can verify it yourself in your own browser, four real client stories, and a 7-check agency procurement checklist for portfolios of 30+ client domains.
449 tickets in our entire helpdesk history. Median first response under five minutes. 66 five-star Google reviews and zero negatives. Eleven recent tickets, anonymised, with timings, customer reactions, and the day we re-registered a customer's domain at our own cost.
