PHP My FAQ
Hosting
Install PHP My FAQ in one click on our fast, reliable UK web hosting. Fully managed with free SSL, daily backups, and dedicated expert support.
What is PHP My FAQ?
phpMyFAQ is an open-source FAQ management system that's been actively maintained since 2001. It's used by IT support teams, customer service departments, intranets, and public knowledge bases that want more than a static page of questions and answers.
The platform handles categories, multilingual content, user permissions, version history on answers, full-text search, glossary terms, related questions, and an approval workflow so contributors can suggest answers without immediately publishing them. It also exposes a REST API, an OpenSearch endpoint, and structured data output (FAQPage schema) for SEO.
It's written in PHP, runs on MySQL or MariaDB, and works happily on PHP 8.3. The codebase is mature, well-tested, and the maintenance team ships releases on a predictable cadence. For an internal helpdesk knowledge base or a public support FAQ that needs more polish than a flat page, it's still one of the best free options available in 2026.
365i’s editorial review of PHP My FAQ
I've put phpMyFAQ in front of clients dozens of times over the years, usually when they've outgrown a static FAQ page on their main site but don't want the overhead of a full helpdesk like Zammad or osTicket. It sits in a comfortable middle ground: more structure than a WordPress page, less ceremony than a ticketing system.
What I like about it is that it does the unglamorous parts well. Multilingual content is a first-class feature rather than a plugin afterthought, the search actually works (full-text indexing on the answer body, not just titles), and the approval workflow means you can let non-technical staff submit draft answers without exposing them to the public until someone reviews them.
"The thing that keeps phpMyFAQ relevant in 2026 is that it solves a problem most people underestimate: making it easy for non-technical staff to write and maintain answers. WordPress will let you build an FAQ, but it won't enforce the workflow. phpMyFAQ does, and that's why support teams stick with it."
Mark McNeece, Founder, 365i Hosting
From a hosting perspective, it's well-behaved. The database footprint is small (tens of megabytes for a busy public FAQ with thousands of questions), the PHP memory requirements are modest, and there are no weird cron dependencies. A standard 365i shared plan at £5.99 a month is fine for the vast majority of installations. I've only ever moved one client to a cloud server because of phpMyFAQ traffic, and that was because the site as a whole was doing 80,000 page views a day, not because phpMyFAQ specifically was struggling.
The thing to watch is that the admin interface looks dated compared to modern SaaS knowledge base products like Document360 or HelpScout's Docs. If your stakeholders care about the contributor UX more than the public-facing UX, set expectations early. The public side, especially after a bit of CSS theming, looks fine. The admin side looks like the early 2010s, because functionally it hasn't changed much since then. That's not a bad thing if you value stability, but it is something to be aware of.
One-click install, PHP 8.5, MySQL 8, free Let's Encrypt SSL, daily backups, and 7-day expert support if you hit a snag during setup. We migrate it for free if you're moving from another host.
Why Host PHP My FAQ with 365i?
Our web hosting is built for PHP applications like PHP My FAQ. Every plan includes everything you need to launch and grow.
One-Click Installation
Install PHP My FAQ with a single click from your control panel. No manual configuration, no FTP uploads, no database setup.
Free SSL Certificate
Every site gets a free SSL certificate, automatically configured and renewed. Keep your PHP My FAQ installation secure from day one.
99.9%+ Uptime Track Record
Enterprise-grade data centres in the UK, US & Asia with redundant power, cooling, and network connectivity. Shared hosting runs on autoscaling cloud infrastructure with a 99.9%+ historical uptime record; Managed Cloud Servers target 99.99% uptime; our VPS products carry a contractual 99.99% network availability SLA with service credits.
Daily Backups
Automatic daily backups with easy one-click restore. Your PHP My FAQ data is always safe and recoverable.
7-Day Expert Support
UK-based hosting specialists available 7 days a week including evenings, weekends, and bank holidays. Real people, real help.
SSD Storage
All plans run on fast SSD storage for snappy page loads and responsive admin panels. PHP My FAQ performs at its best.
Where PHP My FAQ Fits
Best for
Internal IT helpdesks, multilingual public FAQs, customer support knowledge bases, and intranet documentation where multiple contributors need to draft, review, and publish answers under an approval workflow. Particularly strong if you need built-in search, glossary terms, news/announcements, and FAQPage schema for SEO without paying for a SaaS knowledge base.
Watch for
The admin interface looks dated next to modern SaaS knowledge base tools. The public theming is okay out of the box but you'll want some custom CSS for a polished site. There's no native AI summarisation, no built-in chatbot integration, and the editor is a slightly clunky WYSIWYG rather than a modern block editor. Plan for theming time on launch.
Web Hosting for PHP My FAQ
Get PHP My FAQ up and running in minutes with our fast, reliable web hosting. Every plan includes one-click installation, free SSL, UK, US & Asia data centres, and dedicated expert support.
- 1 website
- 10 GB SSD storage
- Free SSL certificate
- 80+ 1-click installs
- Unlimited LVE resources
- Autoscaling cloud platform
- UK, US & Asia data centres
- 5 websites
- Unlimited SSD storage
- Free SSL certificate
- 80+ 1-click installs
- CDN included
-
Timeline Backup/Restore
Timeline Backup
- Website files and databases
- Daily snapshots, 30-day retention
- One-click file and database restore
- Everything above, plus email mailbox backups
- 60-day database retention
- Mailbox restore (to a temporary mailbox first, then sync back)
- Unlimited LVE resources
- Autoscaling cloud platform
- UK, US & Asia data centres
- 10 websites
- Unlimited SSD storage
- Free SSL certificate
- 80+ 1-click installs
- CDN included
-
Timeline Backup/Restore (Pro)
Timeline Backup
- Website files and databases
- Daily snapshots, 30-day retention
- One-click file and database restore
- Everything above, plus email mailbox backups
- 60-day database retention
- Mailbox restore (to a temporary mailbox first, then sync back)
- Unlimited LVE resources
- Autoscaling cloud platform
- UK, US & Asia data centres
All prices exclude VAT. No contract, cancel any time.
Need More Power for PHP My FAQ?
For high-traffic sites, large catalogues, or mission-critical deployments, our fully managed cloud servers give PHP My FAQ dedicated resources and enterprise-grade performance.
- Dedicated CPU, RAM & SSD storage
- 99.99% uptime
- Fully managed by our team
- Choose 365i, AWS, or Google Cloud
Servers
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A PHP My FAQ case from our books
A regional managed-service provider in the South West moved their internal IT FAQ from a shared OneNote document to phpMyFAQ in mid-2025. They had around 40 staff submitting tickets and asking the same questions repeatedly. The OneNote was 600 pages long, unsearchable in any meaningful way, and only two people knew where things lived.
We migrated them to a £5.99 shared plan and ran a one-click install of phpMyFAQ. They imported around 240 of the most-asked questions from the old OneNote in the first month, set up English and Welsh as languages because some clients preferred Welsh-language documentation, and put the approval workflow live so junior engineers could draft answers for senior review.
Three months in, repeated-question tickets dropped about 38%, search abandonment on the FAQ stayed under 12% (well within healthy range), and the support manager told us the pickup rate among staff was higher than they'd hoped because the search just worked. Hosting cost over those three months was £18.
What we would tell anyone in the same spot: don't try to migrate every old answer at once. Pick the top 200 by ticket frequency and let the rest grow organically.
Anonymised at the client's request. Industry, scale, and timeline preserved.
What we look for in faq systems hosting
FAQ systems are deceptively cheap to host: small database, light PHP, low RAM. The bit that matters is search performance. A 600-question FAQ that lets users search by free text needs a properly indexed database or a real search backend. We tune MySQL fulltext indexes by default, recommend lazy-loaded JS for any client-side search where the volume is high, and make sure the cache headers are set so static FAQ pages get genuinely cached at the CDN edge.
More applications you can install on 365i hosting
Beyond FAQ Systems, our one-click installer covers 79 open-source PHP applications across 27 categories. A small selection from across the catalogue:
PHP My FAQ Hosting FAQ
Common questions we hear from people running PHP My FAQ on our hosting.
Yes, it ships with structured data (JSON-LD FAQPage schema) on the public-facing pages, which is what Google looks for when generating rich results. You don't need a plugin for it. Make sure your hosting serves the page over HTTPS (we include free SSL) and submit the FAQ to Search Console so Google indexes the structured data. Rich results aren't guaranteed but they're much more likely.
Yes, multilingual content is built in. You define which languages your installation supports (English, Welsh, French, German, dozens more available), and each question can have a translation per language. The public site shows the appropriate version based on the URL or user preference. This is one of phpMyFAQ's strongest features compared to building an FAQ in WordPress, where multilingual usually requires a paid plugin.
Yes. You can set up roles where certain users can draft and edit answers but not publish them. A senior moderator or manager reviews and approves before the answer goes public. This is particularly useful for support teams where junior staff need to contribute knowledge but accuracy matters. The history feature also tracks every revision so you can roll back if needed.
phpMyFAQ has a CSV import for questions and answers, which covers most use cases. For more complex migrations from WordPress FAQ plugins or SaaS tools, you usually need to export to CSV first, clean the data, then import. Our 7-day expert support has done dozens of these migrations and we'll do it for free if you're moving to 365i. Plan a couple of hours per 100 questions for cleanup.
Yes, LDAP authentication is supported natively, so internal helpdesks can use existing AD credentials rather than maintaining separate phpMyFAQ accounts. SSO via SAML is also available in the recent releases. For an internal IT FAQ, this is usually a deal-maker because it means staff don't have yet another password to remember and offboarding is automatic when accounts are disabled in AD.
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